REFUND POLICY

RETURN WINDOW

You may return an item within 14 days of receiving it, provided it is unused, in original condition, and in its original packaging. This reflects your right of withdrawal under EU consumer law, which applies to distance sales regardless of anything stated here.

HOW TO START A RETURN

Contact us with your order number and the items you want to return before sending anything back. We will confirm the return address and how to label the parcel. Pack the items securely in their original packaging with all accessories, screws, inserts, and tools included, and enclose your order confirmation or packing slip so we can match the parcel to your order. Please do not send items back unannounced — parcels we cannot match to an order are difficult to refund.

RETURN SHIPPING COST

Return shipping is paid by the customer, unless the return is due to a fault on our side or an item we sent in error — in which case we cover it. We recommend a tracked service: until the parcel reaches us it remains your responsibility.

Parcels that are refused, or left uncollected and returned to us, are charged a €35.00 fee covering the carrier's return leg and re-handling. This is deducted from your refund. Collecting your parcel, or arranging redelivery with the carrier, avoids it entirely.

REFUNDS

Once your return arrives we email you to confirm we have it, then inspect it. We email you again with the outcome, whether the refund is approved or declined and why. If approved, we refund to the original payment method within 10 business days. Your bank or card issuer may take a few additional days to show the money in your account. Original shipping costs are refunded only where the whole order is returned.

ITEMS WE CANNOT REFUND

A mount fitted to a helmet cannot be resold, so the following are not eligible for a change-of-mind refund:

• Used or installed items, including any showing wear
• Bases whose VHB adhesive backing has been peeled or applied
• Items returned incomplete or without their packaging
• Gift cards, and items bought as a gift — a gift return has to be requested by whoever placed and paid for the order
• Custom and prototype builds, which are made to your specification and cannot be resold
• Items damaged after delivery, including drop, crash, or installation damage

Items returned in reduced condition may receive a partial refund reflecting their loss in value.

DAMAGED OR FAULTY ITEMS

If something arrives faulty, damaged, or is not what you ordered, contact us with photos as soon as you notice and we will replace it or refund it in full, including shipping both ways. This is separate from the 14-day change-of-mind window and is not limited by it.

EXCHANGES

We do not swap items directly. Return the original for a refund as described above and place a new order for the item you want — that way you are not waiting on our inspection before the replacement ships.

SHIPPING

For delivery options, rates, and destinations, see our shipping policy.

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